What we're looking for

We're looking for a Product Operations Lead to own the performance and growth of our brand. You’ll be in charge of driving success, managing the P&L, and keeping things running smoothly day-to-day. You'll collaborate closely with supply chain, customer support, data, and brand teams to make sure everyone’s aligned and moving in the right direction. We want someone with an entrepreneurial mindset who’s all about results.

Responsibilities

• Day-to-day maintenance of the brand’s operational efficiency:
  • Monitor the brand’s performance analytics and metrics
  • Conduct thorough analyses of sales, conversion, reviews, etc.
  • Stay up to date with market news and updates
  • Check the brand’s account health on Amazon and other marketplaces (Walmart, eBay, Etsy, etc.)
  • Monitor and audit listings, suggesting ideas for improvement and optimizations based on customer experience feedback
• Efficient and timely troubleshooting when an issue arises, alerting problems to the relevant teams or Amazon representatives, ensuring an efficient solution is achieved
• Collaborate with the brand management team to make sure that the brand strategy is supported by all parties and clear goals are established for all teams
• Work with the customer support team to gain insights about customer experience and ensure the best practices are in place for the customer support team
• Collaborate with the supply chain team to ensure products are in stock, have premium quality and updated packaging, and have all the appropriate required certifications
• Lead the transition and integration when we acquire a new business
• Develop strategies to increase sales and reduce costs, coordinate with project managers, and drive awareness of the brand’s dynamics and progress to all teams
• Proactively catch issues before they become big problems

Requirements

• Previous operations experience in a complicated environment which requires day-to-day maintenance
• Analytical thinking and commercial mindset
• Experience managing complex projects and facing challenging situations
• Ready to work in a dynamic and fast-changing environment
• Upper-intermediate English

Recruitment Process

• HR Interview: Don’t sweat too much! This call is just so you can get acquainted with our mission, values, and culture, as well as the team structure and role expectations. Just be yourself, and you’ll do fine!
• Panel Interview: In this interview, you’ll get to meet the category leads. They’ll want to hear about your skills, past projects, and how you’d tackle the specific challenges of this role.